Frequently Asked Questions
We understand that when you book an appointment, you're putting your trust in us to take care of your hair. Finding a hairstylist who can be a consistent asset in your life can be a difficult and nerve-racking process. We welcome all questions so that you can feel confident in your choice.
Below are a few frequently asked questions that we receive. If you don't see your question below, please feel free to contact us.
Do you offer free consultations?
Yes! Consultations are free of charge and recommended for first-time clients. Book your complimentary consultation today.
Do you accept walk-ins?
Yes! Walk-ins are welcomed, although we highly recommend scheduling an appointment in advance. Note that our hairstylist schedules vary from day to day, and an available hairstylist is not guaranteed when you arrive.
Do you have a cancellation policy?
Yes. Because the services are reserved for you personally, we have a 24-hour cancellation policy. If you need to change or cancel your appointment, please notify us at least 24 hours in advance.
Less than 24 hours notice will result in a charge equal to 50% of the reserved service amount. Same-day cancellations and no-shows will be charged 100% of the reserved service amount. Appointments made on the same day must cancel within four hours of the appointment time, or this will result in a charge equal to 50% of the reserved service amount.
The best way to reschedule or cancel an appointment is to call us at 469-737-8691 during salon hours. If it's outside salon hours, then emailing us at email@example.com is also a great way to get in touch with us.
What is the level system?
At our salon, the stylists are ranked based on a level system. The levels range from 1-6 with 6 being the highest. Higher level stylists have more demand for their time and typically more experience. The price of the appointment is higher for higher level stylists.
All of our stylists, no matter the level, are highly trained and educated in both color and cutting, and have completed the Cutting Edge Hair Associates Program.
Where are you located?
Our address is 3432 E. Hebron Pkwy, Suite 108, Carrollton, TX 75010. If you're having a difficult time finding us, we are located right next to McAlister's Deli and Whataburger on Park Boulevard, which is the same street as Willow Bend Mall off of the Dallas North Tollway.
Yes, we are open seven days a week.
Are you open on Sundays?
Is there a referral system?
Yes! If any client refers a friend or family member, that client as well as the referred client will receive $20 off their next service. Be sure to tell the front desk the name of the client that referred you or that you're referring.
Yes! We currently have several stylists who are fluent in Spanish.
Do you have bilingual hairstylists?
What color line do you work with?
We are proud to be a Redken Elite Salon of North Dallas since 2004. All of our toners and colors are Redken products. For vivid colors, we use Pulp Riot.
Yes! We have gender neutral pricing, so the overall price will depend on the length of the hair. The majority of our male clients fall under the short length haircut. See the services page for the starting price.
Do you do mens haircuts?
What is considered a mid-length haircut and a long haircut?
Our haircut pricing varies based on the length of the clients hair. Clients will need a mid-length haircut if their hair is past the ears and above the shoulders. Clients will need a long haircut if their hair is past their shoulders.
Yes! The price will depend on the amount and length of hair. The client will pay for the hair through our salon, and then there's an additional cost for the installation of the extensions at the appointment.
Do you offer extensions?
Do you have a perm service?
Yes! A select few of our stylists can do perms. Please call us to book your appointment so that we can book you with the correct stylist.
A highlight service focuses on the roots, meaning the lightening starts from the top. Highlights require more maintenance than balayage. A balayage is more rooted, so the lightening begins lower on the head. This results in maintenance due to the growth of your natural hair.
What's the difference between highlights and balayage?
A highlight service adds color all over. A partial highlight service adds color to the ridge of the head and forward, leaving untouched parts underneath. A babylight service is a softer look, more of a blonde final look with little to no dimension and results in easier grow-out.
What's the difference between highlights, partial highlights and babylights?
Can I get my hair colored when I'm pregnant?
Yes, you can get your hair colored at our salon if you're pregnant. At our salon, all of our colors are ammonia free.